Systems Administrator

As the Systems Administrator (NGSB) , you will act as a model of customer service excellence to all organizational staff members supporting our government customer.  You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may encounter with existing desktops, laptops, software installation issues, and other critical needs.

Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort.  Although this position resides in Naval Station Guantanamo Bay (NSGB ), there may be a requirement to travel to the NCR occasionally.   Highlights of Responsibilities :

• Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
• Provide O&M support for Special Access System infrastructure for approximately 150 users.
• Provide O&M support for VMware virtualized infrastructure comprising of Microsoft Windows Servers, and Red Hat Enterprise Linux Operating systems.
• Provide O&M support for Printer infrastructure.
• Develop, implement, manage, and maintain VDI for thick / thin / zero clients and server virtualization technologies.
• Provide O&M support for SQL Database infrastructure.
• Provide O&M support for customer’s server and desktop-based software applications.
• Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
• Support replication of network file share volumes via Distributed Files System w / Replication (DFS-R) between the NCR and NSGB locations.
• Provide support for storage area network (SAN) and encrypted file storage capabilities.
• Create / maintain standalone workstation images in accordance with DOD security standards.
• Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.
• Bring up-to-date and preserve computer inventory and surplus equipment Make sure desktop computers interconnect seamlessly with various systems Vouch for and implement upgrades on systems to guarantee longevity Ascertain and repair hardware and network connectivity issues Support for upgrading and maintaining desktop systems Assist in testing and deployment of new applications and systems Develop performance measurements (goals / metrics / reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
• Utilize ITIL best practices to enhance and optimize the services provided to end users.
• Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
• Coordinate with support teams to resolve customer incidents / problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Work with management in assessing staff performance / reviews / changes.

Assist in the professional and technical development of the team Requirements :

Team-oriented and skilled in working within a collaborative environment.   Education and Experience :

Required Experience :

Preferred Experience :

Certification :

A3T offers excellent benefits to enhance the work-life balance, including :