Director, Hub Operations

Director, Hub Operations

The Director, Hub Operations, is responsible for providing strategic and tactical oversight in the development, implementation and management of patient service programs in alignment with market needs and the patients we serve. The Director will work closely with Market Access, Marketing, Legal & Compliance stakeholders to build and oversee the Hub and patient assistance programs. The Director is accountable for understanding and aligning to the brand strategy and to identify and recommend solutions for addressing barriers to patient access.

This is a field-based role.

Primary responsibilities include :

• Provide the strategic framework and guidance in the development and deployment of the patient access and support Hub
• Build and manage relationships with Hub partner who will perform benefits investigations and other related support to help ensure patients and health care providers understand coverage
• Manage day-to-day operations of Hub program
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure Hub partner is meeting contractual obligations
• Exhibit ownership and accountability for all projects and internal assignments
• Proactively identify potential enhancements to the patient services programs while maintaining compliance
• Facilitate routine operational meetings to address potential barriers in access to therapy
• Maintain open communication throughout the organization
• Exercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communications
• Monitors industry trends such as copay accumulators and maximizers, Alternative Funding Programs and incorporate into program design and execution
• Works closely with internal teams to ensure continuous feedback loop on program utilization and improvements
• Partner with Marketing on development of patient support program materials
• Facilitate business reviews with Hub partner
• Attend / staff / participate in meetings and / or conferences as requested by management
• Develop annual strategies and tactics plan in collaboration with leadership

Education and skills requirements :

MA Pay Range $241,000 - $275,000 USD

The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.

Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.