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General Manager in Training - Mufreesboro

General Manager in Training - Mufreesboro

Hand & Stone Massage and Facial SpaMurfreesboro, TN, US
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Spa Leader Opportunity

Hand & Stone Massage and Facial Spa Murfreesboro located at 536 N Thompson Ln J, Murfreesboro, TN 37129 is searching for a dynamic Spa Leader! The ideal candidate has 13 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location.

If you are a motivated leader passionate about growth and success, we'd love to hear from you!

What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package : We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

As a General Manager in Training, you will :

  • Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to : Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
  • Successfully lead the front desk team to exceed all sales and performance goals
  • Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing the daily operations of the business
  • Train, monitor, and coach teams, including in-the-moment coaching
  • Assist in recruiting, onboarding, and training all new hires at the front desk
  • Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
  • Passionately promote sales, promotions, and events
  • Uphold spa cleanliness standards
  • Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements :

  • Passion for people and providing excellent service
  • Ability to work flexible hours including nights, weekends and some holidays
  • Ability to occasionally travel for training, conferences, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner with a positive attitude
  • Computer proficiency including MS Office and Google Docs / Sheets; knowledge of Zenoti or similar appointment systems is a plus
  • A strong team player with the ability to work independently
  • Exceptional organizational skills including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution

    • We can't wait to meet you!

    Compensation : $17.00 - $21.00 per hour

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    General Manager In Training • Murfreesboro, TN, US