IT Support / Lab Technician

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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https : / / divihn.com / find-a-job /

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For further inquiries regarding the following opportunity, please contact our Talent Specialist.

Ragu Mohan at

(630) 847-0953

Title : IT Support / Lab Technician

Duration : 6 Months

Location : On-site at San Diego, CA

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description :

A Lab support technician plays a critical role in the smooth operation and expansion of Dexcom labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support tech ensures that our test infrastructure scales with our global operations and help expand Dexcom's test capability across all product lines.

Where you come in :

Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams

Set-up of PCs and Mac machines in the lab with standardized images and security patches

Work with IT on to always ensure connectivity in the lab

Set-up / assemble racks of machines / servers and update HW as needed for test and validation

Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM

Build / maintain and allocate VMs to scale test infrastructure and make it available to team

Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.

Collect debug logs and work with IT team as needed to always ensure proper network connectivity in the lab

Install automation tools to collect data and monitor stats for the lab

Use lab mgmt SW to take inventory and track the health of lab devices

Collaborate with other teams to standardize lab management tools

Keep detailed records of inventory purchases to shipped to teams

Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers

What makes you successful :

Must have 3 years of experience building and maintaining an engineering lab

You must have experience in racking up servers, cabling / labeling, building and maintaining an engineering labs with test fixtures

Hands-on experience working with Windows and Mac Operating systems, taking snapshots / back-ups, updating security patches etc.

Good understanding of lab administration tasks, well versed with lab / infra management tools and procedures

Experience managing inventory of assets and labeling / tracking etc.

Experience in setting up, using, managing and configuring VMs for multiple users

Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.

Excellent written and verbal communication skills

Basic experience or exposure to shell scripting or Python

Experience using Excel, Power-point, Word etc. for documentation

Enthusiasm to learn and grow

About us :

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.