Site Reliability Engineer

Who We Are

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net .

OpenEye is seeking a Site Reliability Engineer to join our growing team.  If you thrive in an innovative, collaborative, and casual atmosphere, apply today!

Job Summary

As a Site Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance.

As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators. You’ll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling. Alongside shared responsibility for CI / CD health and service-level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle. Your contributions will span both strategic and tactical domains, blending hands-on technical execution with a strong, customer-focused mindset.

Role and Responsibilities

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
• Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience.
• Implement, operate, and continuously improve monitoring, alerting, and observability systems.
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
• Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives.
• Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability.
• Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions.
• Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle.
• Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance.
• Collaborate with DevOps Engineers on CI / CD pipeline optimization, environment maintenance, automation, and troubleshooting.
• Participate in capacity planning and performance tuning.

The Tech Stack

Qualifications

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The Perks!

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies :

Alarm.com  understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.  If you are interested in working with  Alarm.com , please email your company information and standard agreement to   RecruitingPartnerships@Alarm.com .

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The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.  This allows opportunity for growth and development within the role.  The salary offered is part of a total compensation package.

Pay Range

$70,000 - $100,000 USD