Director of Operations

Job Summary :

Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

Essential Duties and Responsibilities :

• Participate in the planning and budgeting process and manage the budget for the region in conjunction with the Vice President of the Region.
• Control overhead expenses within the region.
• Implement cost reduction and profit enhancing strategies.
• Ensure service delivery is consistent with quality objectives and contractual requirements.
• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining a high level of quality
• Maintain customer relations, both current and prospective.
• Support business development activities within the region including new account acquisition and customer retention initiatives.
• Leverage existing relationships for new business opportunities.
• Develop management team for continued professional growth.
• Responsible for ensuring the region follows and adheres to established company policies.
• Ensure all hiring, promotions and termination policies are followed.
• Ensure job inspections are properly made and deficiencies are corrected.
• Ensure timekeeping is completed daily and payroll is submitted on a timely basis.
• Ensure purchasing of supplies, equipment and inventory management of the supplies meets contractual requirements.
• Maintain in constant contact with the Vice President of the region.

Requirements :

About Harvard Maintenance, Inc. :

Harvard Maintenance is the largest and fastest growing family owned provider of high-quality janitorial services in the United States. With over 400M+ sq ft serviced in the United States, Harvard has become a source of invested people that help create spaces where people genuinely want to be. Our combined team of more than 10,000+ skilled and hardworking people helps fulfill the needs of clients across many markets and across varying industries. Offices and openings in the lower 48 states.