VP Information Technology

Description & Requirements

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range :

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission

We offer a vast array of benefits to help support the whole you, including :

• Remote Work : We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off : Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package : Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services : Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY :

The Vice President of Information Technology is a senior leadership role responsible for overseeing and transforming One Call's IT, Infrastructure, and Technology Operations to enable scale, reliability, and innovation across the enterprise. This role will lead critical functions spanning IT Service Delivery, Production Support, Release Management, Platform / DevOps and Contact Center Technology.

As a strategic partner to the CTO and COO, the VP of IT will assess the current operating model, design and implement a modern IT organization, and ensure technology services align with business priorities. This role will drive operational excellence, strengthen cybersecurity and compliance posture, and deliver enterprise-wide technology capabilities that support One Call's long-term growth and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Strategic Leadership

IT Operations, Service Delivery, Incident & Change Management

Infrastructure & Platform Engineering

Contact Center Technology & Tooling

People & Organization

Cybersecurity & Risk Management

M&A & Corporate Initiatives

Financial & Vendor Management

EDUCATIONAL AND EXPERIENCE REQUIREMENTS :

$25M and major vendor negotiations.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES :

PHYSICAL / MENTAL DEMANDS & WORK ENVIRONMENT :

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.

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