Customer Experience Partner Business Development Manager

The application window is expected to close on December 20th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The posting is open to candidates who reside in the United States.

Meet the Team

Join the Global Partner Sales (GPRS) organization, the driving force behind Cisco's extensive and diverse partner ecosystem. Our team is at the heart of empowering our global network of Distributors, Managed Service Providers, and other strategic partners to deliver unparalleled customer value and accelerate their growth. We are a highly collaborative and dynamic group, working cross-functionally with sales, customer experience, engineering, and marketing teams to innovate and execute strategies that ensure our partners thrive and our customers succeed. If you're passionate about encouraging positive relationships, driving critical initiatives, and making a significant impact on Cisco's global reach, you'll find a vibrant and supportive community here dedicated to powering an inclusive future for all

Your Impact

As a Customer Experience Business Development Manager in GPRS, you will be responsible for developing and executing strategies that drive the full customer lifecycle-Land, Adopt, Expand, and Renew (LAER)-across diverse partner types such as Distributors and Managed Service Providers. Your mission is to empower partners to deliver outstanding customer value, foster mutual growth, and improve profitability through a customer-centric, partner-first approach.

Responsibilities :

Develop and implement customer experience strategies aligned with Cisco's LAER model to drive partner success and customer value realization.

Collaborate closely with Partner Account Executives, Partner Success Managers, Renewal Managers, and Customer Success Specialists to orchestrate partner software and services sales strategies.

Act as a trusted advisor to partners, helping them build lifecycle practices that increase adoption, expansion, and renewal rates.

Leverage data, insights, and analytics to identify opportunities for upsell, cross-sell, and expansion within partner accounts.

Support partners in crafting and executing Customer Success Plans that ensure end customers fully leverage Cisco solutions and achieve desired business outcomes.

Facilitate alignment between Cisco's buying programs, premium services, and partner sales offerings to improve partner profitability and customer satisfaction.

Drive partner engagement through regular meetings, enablement sessions, and sharing of standard processes and tools available via Cisco's SuccessHub and other resources.

Monitor partner performance metrics and customer health scores to proactively address risks and opportunities throughout the customer lifecycle.

Serve as a liaison between Cisco and partners to ensure smooth contract negotiations, renewals, and adoption of new services.

Minimum Qualifications :

• 5+ years experience in customer experience, lifecycle selling, or partner sales within the technology industry, preferably with knowledge of Cisco's portfolio and partner ecosystem, or 8+ years in a technology environment.
• 5+ years experience building and nurturing positive relationships with partners and customers, using empathy and curiosity to understand their needs.
• 2+ years in using data-driven insights and sales methodologies to identify and close growth opportunities.

Preferred Qualifications :

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and / or Canada :

The starting salary range posted for this position is $128,300.00 to $191,500.00 and reflects the projected salary range for new hires in this position in U.S. and / or Canada locations, not including incentive compensation

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and / or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies :

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

Non-exempt employees

Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

Additional paid time away may be requested to deal with critical or emergency issues for family members

Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows :

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and

Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below :

New York City Metro Area :

$174,000.00 - $273,900.00

Non-Metro New York state & Washington state :

$161,100.00 - $235,300.00