Host / Hostess

FIRST IMPRESSION SMILE!

The unique aspect of being a hostess is that you come into direct contact with every guest that walks through the door. The first impression that is made at the front door is often carried throughout the guests’ whole dining experience with us. When our guests enter the restaurant, they want to see an attentive employee versus someone who is just going through the motions. It is important that you make each guest feel welcome and comfortable by projecting a friendly attitude towards each and every one of them.

HOSPITALITY :

Hospitality is very simple to understand. IT IS A STYLE OF BEHAVIOR USED TO MAKE A PERSON FEEL WELCOME AND COMFORTABLE. When you think about what steps you would go through to entertain in your own home, your energies would be focused in the following areas :

• Your appearance
• A warm greeting a gracious farwell
• Décor
• Cleanliness of your surroundings
• Constant attention to your guest needs
• Friendly conversation

A LASTING IMPRESSION :

BE A PROFESSIONAL :

GUEST FEEDBACK :

CLEANLINESS :

It is important that the host stand and the area around it is kept neat and organized at all times. Keep windows clean, menus cleaned, and the floors free of trash.

TIPS :

Host staff may never accept tips to move a guest’s name up on the wait list.

SOLICITORS :

Selling or giving away items such as flowers, pamphlets, etc. is prohibited in the restaurant. If a problem arises contact the manager.

Restrooms :

Restroom cleanliness is one of those areas in a restaurant that can get messy or low on supplies in a short amount of time. It is imperative that we check the restrooms every half hour.