Desktop Support Technician

Job Title : Desktop Support Technician

Job Code : 30714

Job Location : Waco TX

Job Schedule : 9 / 80 : Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description :

• Prioritize maintain and resolve on-site IT technical issues and escalations within scope
• Manage the inventory of software and hardware materials
• Prepare configure and deploy desktop computer systems including imaging computers and maintaining image library
• Ensure ongoing usability of desktop computers peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
• Work with vendors when necessary to resolve technical problems with hardware and software
• Work with Network Server and Applications Administrators to diagnose and resolve issues
• Support management of network closets and server rooms with service framework providers within scope
• Work with all IT Dept.s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
• Evaluate recommend and perform upgrades to computer systems and applications to ensure optimum efficiency
• Effectively diagnose and resolve unique non-recurring problems with limited supervision
• Meet established service level agreements (SLA) requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLAs and metrics data to ensure customer service and customer satisfaction
• Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
• Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
• Ensure consistent and appropriate communication with end users BRMs and Site-level Leadership for IT operations service inquires and issues
• Support unclassified IT services within scope

Qualifications :

Preferred Additional Skills :

#LI-NR1

Required Experience :

IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1