USPI Accounts Payable Supervisor, Issue Resolution - Hybrid based in Frisco, TX

Accounts Payable Supervisor

The Accounts Payable Supervisor is a highly visible role responsible for overseeing a wide range of accounts payable activities, with a primary focus on supporting USPI Corporate and facilities in resolving payment inquiries and vendor invoicing issues. This position plays a critical role in managing processes and strategies as part of an issue resolution team, ensuring efficient and effective resolution of inbound and outbound inquiries. The ideal candidate will possess deep knowledge of accounts payable operations, particularly within Oracle Payables, and demonstrate the ability to quickly analyze issues and deliver solutions through multiple communication channels, including email, live chat, in-person interactions, and external calls.

This role requires exceptional attention to detail, strong organizational and time management skills, and outstanding communication capabilities. The Accounts Payable Supervisor will lead a small team of 12 direct reports while maintaining robust issue resolution processes, including coordination with offshore support. This is an excellent opportunity for a proven leader who thrives in a fast-paced environment and is committed to delivering superior customer service and operational excellence.

Responsibilities and Duties :

• Serve as one of the primary escalation points for invoicing and payment issues, including payment discrepancies, vendor statement reconciliations, facility inquiries, and system 3-way matching.
• Collaborate with vendors and internal stakeholders to resolve inquiries promptly and professionally.
• Maintain a high level of customer service, ensuring positive relationships with vendors and internal stakeholders.
• Assist with developing training and process materials to ensure AP PO processes and controls are followed and maintained, including supporting weekly and monthly ad hoc training sessions.
• Prepare and analyze AP metrics, aging reports, and issue resolution trends.
• Partner with the Global Business Center (GBC) to develop score carding and metrics to effectively manage issue resolution processes.
• Provide recommendations for process improvements, including prioritization of improvements to critical business processes to ensure vendors are paid timely and to terms.
• Assist Leadership with special projects.
• Serve as backup for vendor master and payment processing tasks.

Qualifications :