French Speaking Customer Service for Telecommunications industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, and we are excited to announce a new opportunity for a French Speaking Customer Service Representative in the telecommunications industry. Our agency specializes in multiple sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our recruitment process that ensures a perfect match between candidates and employers, facilitating the journey towards international career growth. Our clients are looking for enthusiastic individuals who are passionate about providing excellent customer service while utilizing their language skills. If you are fluent in French and have a keen interest in the telecommunications industry, we invite you to be a part of our dynamic team and help facilitate communication and support for customers who rely on telecommunication services. This position is a fantastic opportunity to work abroad, leverage your language expertise, and develop your career in a thriving sector while being supported by the resources and expertise of Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities

• Provide exceptional customer service support to French-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to telecommunications products and services.
• Resolve customer complaints and issues in a timely and effective manner.
• Educate customers on service plans, pricing, and new product offerings.
• Document customer interactions and update customer information in the database.
• Work collaboratively with team members to improve service delivery and customer satisfaction.
• Participate in training sessions and team meetings for continuous improvement.