Senior Account Manager - Bilingual (Mandarin / English)

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history : www.spreetail.com .

Work Your Way :

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds : the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are intensely dedicated to the specifics that ensure a brand's triumph, as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services, be adept at structuring highly competitive agreements, and serve as a strategic advisor to help brands define and reach their long-term aspirations.

How you will achieve success :

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently going over and beyond to deliver on best-in-class Brand experience.
• Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.

What experiences will help you in this role :

$91,000 - $135,000 a year

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,000 / year to $135,000 / year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience. Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / proco-client.com / spreetail / 2024 / homepage / . This position will remain posted until filled. Applicants should apply via our external career site.

In an effort to MakeSpreetailBetter, wehirepeople that are aligned with our valuesand are passionate about pursuing ecommerce excellence.We believe the right person can learn what is needed tosucceedin their role, soweencouragejob applicants toapply even if you don't meet all the qualifications listed.Weare looking for diverse backgrounds and perspectives, so wedon’t require college degrees andwelcomenon-linear career paths.Ifthis role highlights your experience and gets you excited– please apply!

What you can expect from us :

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email hr@spreetail.com.

To qualify for Work Your Way , eligible applicants must reside in one of the following states :

Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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