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Customer Service Dispatcher

Customer Service Dispatcher

Air Runs ServicesAustin, TX, US
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Job Description

Job Description

Air Runs has been a staple in the Austin community for 20+ years. With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.

We are currently seeking a motivated and organized Dispatcher to join our growing team. As a Dispatcher, you will be the first point of contact for customer requests and the communication link between our customers, field technicians, and the management team. The ideal candidate will have prior dispatching experience in the HVAC and / or plumbing industries and be comfortable in a fast-paced, customer-focused environment.

Compensation : 20 - $25 hourly

Responsibilities :

  • Coordinate service calls for field teams and customers
  • Connect with field teams and customers about special requests or details
  • Plot and shift service calls when necessary
  • Record customer complaints and service tech notes
  • Track dispatch service calls and arrival times

Key Responsibilities :

  • Schedule and dispatch HVAC and plumbing technicians for service calls and installations.
  • Communicate effectively with technicians, customers, and vendors via phone, text, and email.
  • Maintain accurate records of all service calls and technician activity.
  • Monitor job progress and provide status updates to customers.
  • Prioritize urgent service requests and adjust schedules accordingly.
  • Assist with parts ordering and coordination.
  • Ensure customer satisfaction by providing timely, professional, and courteous services.

    • Qualifications :

  • Strong knowledge of customer interface and interaction
  • Exceptional communication, customer service, organizational, and interpersonal skills
  • Candidate should be comfortable working with people in dynamic and stressful conditions
  • We prefer applicants with 1+ years of experience as a service dispatcher

    • Requirements :

  • Previous dispatching experience (HVAC or plumbing industry strongly preferred)
  • Bilingual (English / Spanish) preferred
  • Excellent communication, organization, and multitasking skills
  • Proficient in scheduling software (HouseCall Pro / Service Titan) and Microsoft Office
  • Ability to remain calm and professional under pressure

    • About Company

    Air Runs has been servicing the Austin area for 25 years. We are an elite company servicing demanding clients in high-end homes.

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    Service Dispatcher • Austin, TX, US