Operations Technician (Part Time)

Job description

Tampnet is in need of two (2) part-time employees for our Network Operations Center in Katy Tx!

The Network Operations Center (NOC) primarily serves the offshore industry and operates 24 / 7 on a rotating schedule that includes day evening and night shifts. The NOC is the hub of activity at Tampnet and you will work in a team that serves as the central point of contact for several departments including Mobile LTE Satellite Microwave Subsea Fibre Optics and MPLS.

Tampnet prioritizes the continuous development of its employees offering students a great opportunity to grow in various fields and within the company. The Operations team currently consists of 7 full-time employees.

You will receive thorough training from the team be assigned a mentor and tasks will be adjusted based on your level of expertise.

Tampnet places a high value on a positive work environment and offers various initiatives for professional and social enrichment training sessions team-building activities summer events and activity competitions like Tampnet on the Move.

Job requirements

The Operations Technician (OT) is part of the Network Operations Centre (NOC) Team. The main tasks will be customer support which involves receiving registering resolving and monitoring customer queries and events from our monitoring systems and other relevant tasks related to the NOC function.

This position averages approximately 20 hours per week with most hours scheduled on weekends (Saturday and Sunday) and occasional weekday evening assignments and holidays. Initial training will be conducted during weekday day shifts (MondayFriday) . Work schedules are subject to change in accordance with business requirements. This position is on-site.

Main responsibility and tasks

Perform general operational duties

Responsible for receiving customer calls and working with customers to understand and resolve technical issues

Responsible for completing daily / nightly NOC checklists and archive reports

Coordination of planned work in the network

SLA Uptime Calculations and Reporting

Administration of users

Analyzing events / incidents

Problem Solving

Contribute to a positive work environment in the team / department

In an emergency an alternative Operation Center may be established temporarily outside Tampnet Houston

Perform other technical tasks within their area of expertise

Qualifications

Minimum Computer Science Telecom or similar degree program or equivalent work-related experience

Strong analytic and communication skills (written and verbal).

Personal qualities

Clear communication

Customer and solution-oriented approach

Analytical and structured with the ability to complete tasks

Ability to make decisions in critical situations

Great capacity for work

Proactive and process-oriented approach

Brave and enterprising with execution ability

We can offer

Varied working days with independence and challenging tasks

Great opportunities for professional and personal development in a growing company

Professional and social work environment

Interact with exciting customers projects and new technology

Versatile and challenging tasks in an ultramodern operation center

Competitive compensation plus benefits package

As a part of Tampnets ESG responsibility we have the ambition to build a strong diverse and inclusive company culture with a focus on gender equality. Our mission is to close the gender gap promote equality and contribute to a sustainable future for business and society.

Our values are to be dedicated caring show integrity be innovative and be reliable. We believe in these qualities which are essential for building an even stronger Tampnet.

• Katy Texas United States

NOC Americas

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Required Experience :

IC

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Experience : years

Vacancy : 1