Security Operations Center (SOC) Desk Manager

Title : Security Operations Center (SOC) Desk Manager

Status : Full-Time

POSITION OVERVIEW

The Security Operations Center (SOC) Desk Manager plays a critical leadership role within MAD Security's 24 / 7 SOC.

This position bridges the gap between strategic SOC leadership and day-to-day operations, ensuring Tier 1 and Tier 2 analysts deliver exceptional, timely, and compliant managed detection and response services to MAD Security clients.

The SOC Desk Manager oversees daily operational execution, team performance, client servicing, and adherence to SLAs, driving consistency, accuracy, and professionalism across SOC operations.

This role ensures every alert, escalation, and client communication reflects MAD Security's high standards and core values of passion for high standards and constant improvement, integrity, professionalism, accountability, and coachability.

PRIMARY DUTIES and ESSENTIAL FUNCTIONS

Leadership, Management, and Accountability (LMA)

• Lead and manage SOC Desk operations, providing day-to-day supervision and mentorship for Tier 1 and Tier 2 SOC Analysts.
• Implement MAD Security's vision for operational excellence by fostering accountability, discipline, and teamwork.
• Conduct performance reviews, provide ongoing coaching, and create growth pathways for SOC Analysts.
• Ensure operational coverage across shifts, managing scheduling, and ensuring SLAs are consistently met.
• Uphold MAD Security's core values and ensure they are demonstrated throughout SOC operations.

SOC Operations Workflows Management

SOC Operations Reporting Management

SOC Operations Client Servicing Management

SOC SLA Management

REQUIRED QUALIFICATIONS

SUPERVISOR RESPONSIBILITIES

LOCATION AND WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works onsite in an office setting.

PHYSICAL DEMANDS

The physical demands described herein are representative of those which must be met by an employee to successfully perform the Primary Duties of this Job Description.

TRAVEL

Minimal travel required (

EOE