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Construction Coordinator

ServproPuyallup, WA, US

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Join Servpro Team Friermuth

Do you love helping people through difficult situations? Do you want to work for a company who values Teamwork, Quality People, Excellent Service, Fairness, and Mutual Respect? Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture? If you answered YES to these questions, you should consider a career with Servpro Team Friermuth!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. SHIFT : Monday - Friday / 11 : 00am - 5 : 00pm Benefits :

Dental insurance- Available day 1
Health insurance- Available day 1, with 5 different plans to select from
Vision insurance- Available day 1
401(k) after 1 year with 4% employer match
6 paid holidays throughout the calendar year after 90 days
Employee referral program
Career path planning and training
Employee recognition programs

Summary

The Construction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, and project audit. This role also includes general office duties such as drafting correspondence, filing, and creating reports.

Primary Responsibilities

Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.

Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.

Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.

Assist with customer service and management of the customer experience

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Monitor and ensure client requirements are followed

Assist with scheduling all warranty activities

Enter lead / jobs into the operating system and make sure all information in the project is correct

Educate customers on the process

Review and validate project file documentation

Maintain customer and client communications

Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.

Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.

Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.

Ensure all paperwork is complete with the customer and client

Interface with Subcontractors for availability

Assist in identifying and qualifying resource providers

Maintain Work-in-Progress (WIP) board

Maintain internal and external communications

Assist in collections activities

Perform project close-out

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

Compensation : $23.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

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Construction Coordinator • Puyallup, WA, US