Network Records Specialist I

811 Locate Ticket Screener

Contract Length : 12 Months

Max Client Bill Rate : $28.00 / hr

Location : Doral, FL

Schedule : Hybrid – Monday & Friday Work From Home; Tuesday–Thursday In-Office

Top Skills for Success

Experience managing high-volume ticketing systems (200+ tickets / day)

Strong knowledge of the 811 locate system

Hands-on experience with utility locating and damage prevention

Ability to read and interpret digital prints and design documents

Position Summary

As an 811 Locate Ticket Screener , you are the gatekeeper of safe excavation practices. Your role is vital in reviewing and screening incoming utility locate requests submitted via the 811 system, ensuring every ticket is accurate, prioritized correctly, and routed efficiently. With a mix of remote and office work, you'll collaborate with internal teams and external partners to prevent utility damages and keep projects running smoothly.

Key Responsibilities

Review incoming 811 tickets for accuracy, completeness, and asset relevance

Prioritize and route tickets to appropriate teams

Cross-reference ticket locations using GIS mapping systems and asset databases

Communicate with contractors, locators, and internal teams for clarification

Identify and escalate potential conflicts or risks to prevent damage

Maintain detailed records of ticket activities and communications

Update ticket tracking systems and documentation regularly

Support company-wide damage prevention initiatives and training

Collaborate with construction and network teams to ensure timely ticket resolution

Perform related administrative and reporting tasks

Education & Certifications

High School Diploma or equivalent required

Technical training or coursework in GIS, telecommunications, or utility locating preferred

Experience Requirements

1–2 years in utility locating, construction, telecommunications, or related fields

Familiarity with the 811 system and damage prevention processes preferred

Experience working in high-volume call center or ticketing environments

Skills & Competencies

Meticulous attention to detail and strong organizational skills

Ability to interpret maps, utility drawings, and ticket data

Clear, professional communication and customer service skills

Understanding of underground utility infrastructure

Proficiency with Microsoft Excel, GIS tools, and ticket management platforms

Ability to work independently, multitask, and meet deadlines

Commitment to safety and regulatory compliance