Assistant Office Manager

Assistant Manager

A national home cleaning company is currently looking for an outgoing, personable individual to help manage our house cleaning services in Staten Island. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years of management experience to help lead and manage associates at an operation with a basic to moderate level of activity and complexity that includes service associates and / or sale associates. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top-line growth.

Overall Responsibilities :

• Manage service team. Reinforce service standards by conducting quality control training and inspections; directs the service department to ensure customer growth through retention increases.
• Direct involvement with day-to-day sales activities within the company to ensure top-line growth.
• Ensures revenue and profit plans are achieved. Drive Plan revenue and profits. Drive Sales and Service Excellence.
• Implement company programs, initiatives, and current operational guidelines.
• Participate in recruitment, interviewing, hiring and training staff in English and Spanish.
• Operate within company policies and procedures; create an environment that motivates associates to be successful.
• Monitor regulatory compliance with state and federal agencies.
• Direct marketing placement and effective results.

Experience Requirements :

Knowledge, Skills, and Abilities :

Compensation is a base salary plus bonus. A great work environment with people who care. An Equal Opportunity / Affirmative Action Employer of Minorities / Females / Veterans / Disability.