Mobile Technology Specialist

Overview

Presbyterian Homes & Services is  Full-Time Mobile Technology Specialist  to join its team.

The Mobile Technology Specialist is a service-oriented role that manages both PHS’s Mobile Device Management Program (MDM) Device Enrollment Program (DEP) and Android Enterprise Program while also collaborates with a team to ensure the successful procurement and deployment of mobile and data communications devices across the company. This role also serves as a resource to people in their learning and adoption of mobile technology. Additionally, the Mobile Technology Specialist resolves help desk requests for people working remotely and in PHS’s office.

This is an in-office position, based in Roseville, MN. The position requires travel to PHS communities as needed.

REPORTING STRUCTURE

The Mobile Technology Specialist reports to the IT Director of Networking and Telecommunications and works collaboratively with IT Staff, management, mobile device users and others within the scope of a support to our senior living communities.

Responsibilities

Key responsibilities of this position include but are not limited to :

• Utilize the Microsoft Intune MDM solution to manage services including Active Directory integration and device and security policy maintenance.
• Oversee the Mobile Device Management (MDM) platform, ensuring devices are enrolled, configured, and compliant with organizational policies.
• Manage the Device Enrollment Program (DEP) and Android Enterprise Program, providing seamless setup and deployment of mobile devices.
• Procure mobile devices using a variety of methods, including the Apple Device Enrollment Program (DEP).
• Collaborate with cross-functional teams to ensure timely and accurate procurement of mobile and data communication devices.
• Coordinate the deployment of devices, including configuration, testing, and user setup.
• Oversee, recover, and recycle electronic assets including smartphones, feature phones, tablets, and other associated hardware.
• Maintain assets in the Asset Management system.
• Coordinate with wireless and device vendors to meet the needs of PHS’s employees.
• Provide end-user support for mobile technology, offering training and guidance to enhance technology adoption and usability.
• Serve as a resource for troubleshooting and resolving mobile device issues for both office-based and remote employees.
• Respond to help desk tickets related to mobile and data communications devices, ensuring prompt resolution.
• Maintain and update PHS’s knowledge base on technical queries and ticket resolution.
• Develop and maintain support documentation.
• Follow, redefine, and develop workflow related to mobile device management.
• Stay updated on industry trends and emerging technologies in mobile device management and communications.
• Identify and implement improvements to PHS’s mobile technology systems and processes.
• Performs other duties and responsibilities as necessary.

Qualifications

Pay Range

The estimated starting pay range for this role is $26.27 - $32.84 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week :

Full and Part-time benefits-eligible employment working between 20-29 hours per week :

All employees :