Video Conferencing and Video Streaming Support Engineer

Position Title : Systems Engineer III – Video Conferencing & Video Streaming Support

Location : Raleigh, NC (Remote work may be considered for fully qualified candidates)

Clearance Requirements : Must be a eligleble to obtain a public trust clearance

Position Status : Contract

Pay Rate : Based on experience and qualifications

Position Description :

We are seeking a Systems Engineer III with strong expertise in video conferencing, video streaming, and unified communications technologies . This role involves designing, configuring, and supporting advanced high-definition video solutions across enterprise and government environments.

The ideal candidate is a hands-on technical expert with experience in Cisco and Zoom collaboration platforms , a solid understanding of networking fundamentals (Layer 2 / 3) , and the ability to troubleshoot and resolve complex video and audio integration issues.

You will collaborate with cross-functional teams and vendors to deliver reliable, secure, and scalable video solutions while ensuring optimal system performance and end-user experience.

Key Responsibilities :

• Design, implement, and support video conferencing and video streaming systems in alignment with organizational requirements.
• Configure and troubleshoot Cisco VCS Control & Expressway , CUCM (Cisco Unified Communications Manager) , CMS (Cisco Meeting Server) , and TMS (TelePresence Management Suite) .
• Configure and support Zoom Rooms and integrate VCS / Zoom API Connectors .
• Troubleshoot video / audio issues and network-related problems (VLANs, multicast, IGMP, Netscaler, routing).
• Provide system administration and ongoing maintenance for Cisco ISE (Identity Services Engine) and Cisco Prime Infrastructure .
• Collaborate with vendors and internal stakeholders to resolve issues, manage system upgrades, and implement new technologies.
• Maintain accurate inventory documentation of VCS equipment and handle Moves, Adds, Changes, and Deletes (MACD) requests.
• Participate in special projects, ensuring timely and high-quality technical delivery.

Required Skills / Education :