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Associate Director Product Operations

Associate Director Product Operations

Wolters KluwerTX, Coppell, USA
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About the Role :

As a Product Management Associate Director, Associate Director of Product Operations to lead and scale our product operations function. This role will serve as a critical bridge between product management, engineering, customer success, and go-to-market teams to ensure operational excellence, data-driven decision-making, and seamless product delivery.

This is a Hybrid role requiring 2 days a week in a Wolters Kluwer Office location

Key Responsibilities

Operational Strategy & Execution

Develop and implement scalable processes to support product planning, execution, and lifecycle management.

Drive cross-functional alignment on product goals, timelines, and deliverables.

Lead quarterly and annual product planning cycles, including OKRs and roadmap alignment.

Data & Insights

Build and maintain dashboards and reporting frameworks to track product performance, adoption, and customer feedback.

Partner with analytics and finance teams to assess product ROI and inform prioritization.

Process Optimization

Identify and eliminate inefficiencies in product development and release processes.

Standardize documentation, workflows, and communication across product teams.

Stakeholder Collaboration

Act as a liaison between product, engineering, marketing, sales, and customer success to ensure alignment and transparency.

Support product launches with operational readiness, enablement materials, and feedback loops.

Team Leadership

Mentor and manage a small team of product operations analysts or coordinators.

Foster a culture of continuous improvement, collaboration, and accountability.

Other Responsibilities :

  • Lead and oversee high-impact market research and analysis.
  • Develop and guide comprehensive marketing strategies and programs.
  • Strategize and oversee key product initiatives and campaigns.
  • Track, analyze, and report on critical product performance metrics.
  • Design and manage high-profile product events and initiatives.
  • Lead strategic product planning sessions.
  • Ensure thorough and precise product documentation and updates.
  • Foster collaboration with internal and external stakeholders.
  • Align the product roadmap with long-term business objectives.
  • Provide expert recommendations to senior management.

Skills :

  • Research Leadership : Ability to lead and interpret high-level research.
  • Strategic Communication : Proficient in influencing and guiding decisions.
  • Analytical Skills : Strong analytical skills for data-driven decision-making.
  • Project Leadership : Expertise in leading significant projects.
  • Collaboration : Strong ability to foster cross-functional collaboration.
  • Technical Skills : Proficiency in advanced, specialized tools and applications.
  • Strategic Insight : Ability to align product strategies with business goals.
  • Problem-Solving : Expertise in resolving complex, high-stakes problems.
  • Contributes expert and has broad knowledge across field of specialization serving as a senior advisor to management
  • Anticipates business and industry issues and recommends to the development of departmental or area strategy
  • Solves unique problems that have a broad impact on the business
  • Recognized as an internal expert on improvements to products, processes or services
  • Leads project or initiatives across departments or areas with notable risk and complexity
  • Impacts the direction and resource allocation for projects across departments or areas
  • Communicates complex ideas (internally and externally) and persuades senior level to adopt a different point of view

    • JOB QUALIFICATIONS

    Education

    Minimum : Bachelor’s degree in business, related field, OR equivalent.

    Preferred : Master’s degree in business.

    Experience

    Minimum Experience : At least 7 – 9 years of related experience with 2 years management responsibility, OR equivalent :

    Preferred Experience :  5 years of business-specific product management experience and / or business-specific marketing experience, including :

    Development and launch of new and existing product lines.

    Demonstrated success running product line financial indicators.

    Coordinating cross-functional groups to accomplish product and revenue objectives.

    Working within a multi-division organization with various sales channels.

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    Associate Director • TX, Coppell, USA