IT Support Specialist
C&L GroupSouth Jordan, UT, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionResponsible for high-quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training / education, and resolution of incidents and requests regarding application software products and / or infrastructure components in a fast-paced 7x24x365 environment. Under general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus, and a positive attitude. An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat, and / or in-person Excellent customer service skills required Excellent communication skills required Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education : High school diploma or GED with relevant work experience Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Job Title : IT Support Specialist
Location : South Jordan, UT
Job Duration : 12 months
Pay Rate : $21 / hr W2
Responsibilities :
- Demonstrate strong customer service skills to provide phone support including :
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Qualifications :
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It Support Specialist • South Jordan, UT, US