Customer Service Specialist

Customer Service Specialist

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees bring their energy, creative problem-solving skills to their work and are dedicated to building stronger minds and a healthier world. UW is committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, and budgeting functions for the University of Washington, including :

• Finance & Budget Strategy
• Institutional Analytics & Data Support
• Policy, Planning & State Operations
• University Business Services

Within FPB, the Procurement Services, the Customer Service Specialist supports the efficient and compliant use of UW procurement and financial systems. This position delivers high-quality customer service to academic and central departments across all UW campuses, ensuring users have the guidance, technical support, and resources needed to effectively navigate procurement processes, maintain compliance with policies and regulations, and achieve operational success.

The role serves as a subject matter expert across multiple procurement and financial platforms, translating complex system functionality and regulatory requirements into clear, actionable guidance for a diverse customer base. By providing front-line technical assistance, analyzing and resolving procurement issues, and contributing to continuous process improvements, this position helps safeguard institutional compliance while promoting efficiency and user satisfaction. Through collaboration with project teams, training partners, and campus stakeholders, the Customer Service Specialist also plays a key role in system enhancements, policy adoption, and change management efforts. The position directly contributes to financial stewardship, risk mitigation, and the advancement of service excellence across the University.

Duties & Responsibilities

Customer Service & System Expertise

Compliance & Financial Analysis

Project & Change Management

Documentation, Reporting & Process Improvement

Requirements

Bachelor's degree and three years of progressively responsible experience working with financial, procurement, and / or supplier management systems, with demonstrated success in providing customer support in these environments. Effective verbal and written communication skills to develop documentation, training, and customer-facing resources, and to convey complex information with clarity. Demonstrated ability to collaborate on project teams, applying data-driven decision-making and success metrics to evaluate outcomes and support process or system improvements. Proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, OneDrive) and intermediate to advanced expertise in Excel, including use of formulas, pivot tables, and data analysis to support compliance, reconciliation, and reporting needs.

Desired :

Compensation, Benefits and Position Details

Pay Range Minimum : $69,720.00 annual Pay Range Maximum : $77,652.00 annual Other Compensation :

Shift : First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent) : 100.00% Union / Bargaining Unit : Not Applicable

About the UW Working at the University of Washington provides a unique opportunity to change lives on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https : / / policy.uw.edu / directory / po / executive-orders / eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct / ). To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https : / / app.leg.wa.gov / RCW / default.aspx?cite=28B.112.080). University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.