Lead, Epic Analyst (Cadence / Referrals)

In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build / configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems / applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications.

Key Responsibilities

• Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed
• Serves as a subject matter expert on core applications
• Guides analysts through design, configuration, testing, implementation, and maintenance
• Acts as an escalation point for complex issues
• Applies Epic expertise and consultative skills to identify business solutions
• Analyzes technology and operations, recommending new features, vendors, or integrations
• Researches vendor functionality, assesses integration needs, and recommends customizations
• Leads multi-month projects from inception to implementation
• Performs advanced configurations and customizations
• Implements edits (e.g., security classes), moderately complex logic, or new templates
• Ensures downstream impacts (billing, admitting, provider access) are addressed
• Conducts unit, integrated, and specialty testing
• Manages Epic-eligible vendor integrations and upgrades
• Coordinates testing for multi-application projects
• Partners with IT and vendors on non-Epic integrations
• Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed
• Leads team meetings, maintains cross-team communication, and provides updates to leadership
• Represents the team in internal and external meetings
• Reviews schedules, raises performance concerns, and ensures coverage
• Supports onboarding, training, and mentoring
• Audits work for quality and provides performance feedback
• Develops or contributes to online and in-person training materials
• Assists with process improvements, escalates resource needs, and supports implementation
• May present at national Epic forums and attend trainings or conferences for certification

Qualifications

Core Competencies

Certifications

Preferred

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