Senior Product Manager, Product Infrastructure

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach : we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Team

Youll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite.

While many infrastructure teams operate behind the scenes ours sits at an intersection. We build systems that internal vertical teams depend on and we also deliver features that directly touch end users (e.g. platforms self-service tools dashboards). Because of that youll balance deep technical rigor with customer empathy.

We operate in a high-growth high-authenticity engineering culture. Youll partner with senior engineers architects and cross-functional leads and have high visibility across the org.

Responsibilities

As a Senior Product Manager Infrastructure & Platform you will :

Define and own the roadmap for one or more core infrastructure domains (such as notification platform documents platform user management etc.)

Deeply engage with internal stakeholders (engineering leads vertical PMs operations) and our customers to drive discovery and specification.

Drive initiatives end-to-end : from ideation discovery scoping to launch adoption and iteration.

Work directly with customers / stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes

Ensure infrastructure is resilient scalable observable and secure balancing performance reliability and long-term extensibility.

Lead discovery for complex customer processes : conduct customer interviews and complete process mapping across multiple customers of varying profiles

Deep ability to map processes and systems even in high ambiguity e.g. you can take a domain with many moving pieces and build a reliable abstraction

Write clear structured product specs user stories that are easy to understand even for someone without any domain knowledge

Partner closely with engineering leadership and architects to make tradeoffs on design performance scale and technical debt

Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

5 years of product management (or equivalent) experience ideally with exposure to b2b saas products product infrastructure and platforms

Strong technical fluency : experience working with engineers around systems APIs data models etc.

Excellent customer discovery skills : comfortable conducting interviews writing journey maps and synthesizing qualitative quantitative inputs

Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact

Highly structured thinker able to write and communicate complex concepts simply

Comfortable operating with high autonomy ambiguity and responsibility

Strong collaboration skills : able to manage stakeholders drive alignment and hold cross-team accountability

Benefits

Compensation : competitive salary with a meaningful stake in the company via equity and 401k plan

Health & well-being : well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

Commuter benefits : We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.

Grow together : Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

Play together : quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

Generous time off : flexible paid time off sick days and 11 company holidays

Baby bonding time! : 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process please remember that emails will only be from emails. We wont ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience :

Senior IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 178 - 241