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Call Center Coordinator

Call Center Coordinator

The Waldinger Corp.Des Moines, IA, US
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Description

The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Call Center Coordinator to the team. This role will be responsible for providing excellent customer service to our clients by assisting with any inquiries or service requests coming through a variety of channels. You should consider applying if you're looking to lend your passion for customer service to a new and dynamic team.

Responsibilities :

  • Answer incoming calls from clients and provide assistance in a friendly and professional manner.
  • Manage and resolve customer complaints or issues by investigating problems and finding suitable solutions.
  • Update customer information in the CRM during or after each interaction, ensuring accurate and up-to-date records.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Stay up-to-date with product knowledge and company policies to provide accurate and consistent information to clients.
  • Escalate unresolved issues to appropriate departments or Management as needed.
  • Provide feedback and suggestions for process improvements to enhance the overall client and Team Member experience.

Requirements :

  • Ability to work overnights, weekends, and holidays.
  • Excellent verbal and written communication skills with a clear and friendly phone manner.
  • Strong active listening skills and ability to empathize with customers.
  • Proficient computer skills and experience using CRM systems or call center software.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy in data entry and documentation.

    • We Offer :

  • Competitive starting salary
  • Paid holidays
  • Health, dental, and vision insurance
  • Growth potential with a stable company
  • Paid vacation
  • Health club reimbursement
  • Wellness - $100 a year for getting your yearly physical
  • 401k with company match and profit-sharing
  • Tuition reimbursement
  • Term, AD&D, and Dependent Life insurances
  • Prepaid Legal

    • The Waldinger Corporation is a full-service mechanical, electrical, sheet metal, and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.

    The Waldinger Corporation is an EOE, including disability / vets.

    The Waldinger Corporation participates in E-Verify.

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    Coordinator Call Center • Des Moines, IA, US