Customer Success ManagerWallman Unlimited Company • San Francisco, California, USA
Customer Success Manager
Wallman Unlimited Company • San Francisco, California, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_description6 to 10 years of Customer Success or Account Management leadership experience managing teams of 5-10 Proven record in NRR 105-115% expansion ownership and retention excellence at scaling SaaS companies Strong experience building revenue-oriented CS motions in high-growth early-stage environments (Series AC) Fluent in customer metrics : cohort analysis health scores renewal forecasting product-usage insights Background in B2B SaaS; experience with multi-product portfolios is a major plus Bonus : exposure to restaurant hospitality supply chain or delivery-adjacent technology Exceptional communication skills with strong executive presence and the ability to lead cross-functional alignment 6 years managing Customer Success teams with 105% NRR track record Designed and executed proactive outreach motions for customer success / client-facing teams Experience hiring developing and managing individual contributors Candidates who need hand-holding or direction - we need an ownership mindset Remote-only candidates - this role requires in-person collaboration Multi-product company experience with complex upsell motions Data-driven approach to customer success with proven results Massive expansion opportunity : 150% NDR with huge untapped potential First CS leader : Build the function from scratch with CEO support leading and scaling the more junior team
Our client a rapidly growing B2B marketplace is seeking a Customer Success Manager to drive customer retention expansion and long-term value across a multi-product platform. This role is highly strategic and revenue-focused leading the post-sale engine that powers growth within the existing customer base.
What Youll Do
- Build and lead a high-performing Customer Success team focused on expansion and upsell across a multi-product SaaS suite
- Develop the systems processes and playbooks needed to identify prioritize and capture expansion opportunities
- Own and optimize the customer lifecycle including onboarding QBRs renewals and ongoing account health
- Use data to track product adoption churn indicators and revenue expansion potential; report insights to leadership
- Partner cross-functionally with Sales Product and Implementation to drive cross-sell and upsell momentum
- Build executive-level relationships within key accounts and act as a trusted advisor and internal advocate
- Coach and elevate CSMs to strengthen commercial skills accountability and customer-centric execution
What Were Looking For
Up to 300k to 350K OTE for exceptional candidates & equity
NO VISA SPONSORSHIP
RECRUITING ADVICE
Traits to prioritize
Red flags to avoid
How to make a candidate stand out
Selling points
Recruit from - restaurant & hospitality tech companies consulting firms with GTM & client-facing experience Saas companies serving SMBs and franchises with POS operations or payment solutions
Avoid companies with very basic or straightforward products limiting upsell experience & large late-stage companies
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Experience : years
Vacancy : 1
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Customer Manager • San Francisco, California, USA
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