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Traveling Community Operations Support Specialist
Traveling Community Operations Support SpecialistAIR Communities • Denver, Colorado, USA
Traveling Community Operations Support Specialist

Traveling Community Operations Support Specialist

AIR Communities • Denver, Colorado, USA
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What You Will Do :

Our Traveling Community Operations Support Specialist  provides field operations support across communities and is responsible for executing key projects related to community setup revenue generation and customer experience improvements.

  • Acts as a representative of operations and supports the successful launch stabilization or improvement of assigned communities.
  • Responsible for enhancing the customer experience through excellent service supporting resident acquisition and retention and ensuring community readiness.
  • Provides hands-on support with day-to-day operations training on systems and processes and covering positions as needed.
  • Serves as a subject matter expert on operational policies and procedures supporting both community teams and central operations.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIRs existing major markets near a major airport : Washington DC Philadelphia Miami Atlanta Denver San Francisco San Jose Los Angeles Orange County or San Diego.

A bit more about what youll do

  • This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience.
  • It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards.
  • The position partners with community teams to drive revenue through resident acquisition and retention efforts including direct support with leasing and customer service.
  • It is also responsible for training and supporting team members on systems processes and daily operational procedures to ensure successful adoption and execution.
  • As a subject matter expert in operations the role assists with troubleshooting resolving resident concerns and training on-site teams.
  • It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods.
  • In collaboration with leadership the role identifies process improvements supports revenue initiatives and shares updates on project status and community performance.
  • Regular communication and reporting to central operations leadership and other key stakeholders.
  • Qualifications : What You Bring :

  • Ability to travel at least 75% of the time with easy access to large Airport
  • Proven ability to lead and support cross-functional teams in a fast-paced project-driven environment.
  • Experience in community operations customer service and leasing with a strong understanding of sales strategies and resident acquisition.
  • Highly organized with attention to detail and the ability to manage multiple priorities.
  • Strong communication and interpersonal skills with a customer-first mindset and a collaborative approach to problem-solving.
  • Technologically proficient with experience in property management systems and tools.
  • Demonstrated ability to support training efforts and provide operational coverage as needed.
  • Understanding of financial processes including budgets and variance review is preferred.
  • A background in process improvement community setup or operations support is a plus.
  • Leadership or project management experience is highly desirable.
  • Additional Information :

    What We Offer

    AIR offers attractive total compensation packages designed to recognize and reward performance including :

  • Expected base salary between $70000-$80000 plus target annual bonus.  You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Due to the travel associated with this position home base geographical location will also be considered in the offered pay rate.
  • 25% Rent Discount  at any AIR community (a rental application is required and certain exclusions apply).
  • Medical dental vision and life insurance options HSA / FSA plans short and long-term disability paid by the company.
  • 401(k) plan  with employer contribution.
  • Paid time off including  vacation sick time and 12 holidays.
  • Paid parental leave  of up to 16 weeks.
  • Tuition assistance program and up to  100% reimbursement  for job-related certifications and licenses.
  • 15 hours of  paid time annually for community service .
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development leadership training and  career growth .
  • What You Need to Know

    Application Deadline : The initial deadline for applications is   11 / 14 / 2025 . Applications submitted after this date may still be considered on a rolling basis until the position / program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline subsequent applications will be reviewed as they are received.

    Candidates extended an offer will be required to undergo pre-employment screening that includes checking references a four-panel  drug screening that   excludes marijuana testing employment verification & criminal background check.

    AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

    Remote Work : Yes

    Employment Type : Full-time

    Key Skills

    Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

    Experience : years

    Vacancy : 1

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