Program Manager - eCOA

Program Manager

Reference # : R16636 We're looking for a detail-oriented Program Manager to support and oversee client relationships, drive operational excellence, and ensure high-quality, on-time, and on-budget delivery across a portfolio of pharmaceutical programs. In this role, you'll partner closely with internal teams and assigned clients to maintain standards, mitigate risks, and support Clario's mission to unlock better evidence for life-changing therapies.

Competitive compensation

Medical, dental, and vision coverage

Flexible and paid time off

Remote and hybrid work options

Employee assistance and wellness programs

Ensure consistent delivery across assigned programs by establishing standards, sharing lessons learned, and communicating client-specific requirements to internal teams. Serve as a member of Oversight / Operations Committees for assigned clients. Collaborate with clients and internal teams to review study risks, mitigation plans, opportunities, delivery improvements, profitability, and overall client satisfaction. Ensure timely resolution of project or program issues and escalate when needed. Monitor study timelines and manage financial components across the project portfolio, including budgets, forecasting, and invoice reviews. Identify potential risks and mitigation strategies and escalate as appropriate. Lead internal and external negotiations, foster collaboration, and ensure efficient use of resources to meet timelines and contractual obligations. Develop and apply problem-solving strategies to address customer issues; maintain issue-tracking documentation to ensure timely resolution. Monitor and report program-level KPIs as required (monthly or quarterly). Attend operational and governance meetings with clients (in-person or remote). Present study services at Investigator Meetings, Site Initiation Meetings, Vendor Kick-off Meetings, or other study-related sessions. Support Business Development and Operations in client meetings to present services and operational workflows. Contribute to onboarding and training of new Project Management team members assigned to your accounts. Provide cross-service line support when needed. Perform other duties, assignments, or special projects as needed.

Bachelor's degree and proven project management skills, preferably within the pharmaceutical industry. Experience supporting multiple service lines or studies within a similar environment. 4-8 years of pharmaceutical or related industry experience with a strong emphasis on project or program management. Demonstrated ability to mentor and support staff. Strong understanding of the drug development process. Excellent organizational, interpersonal, time management, and prioritization skills. Strong verbal and written communication skills in English. Proficiency in Microsoft Office applications. Detail-oriented, responsive, and able to manage competing priorities.

At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work-and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster. Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status, or any other legally protected characteristic. ERT is an equal opportunity employer and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.