Solutions Architect - Agent Desktop (Chicago, IL)

Solutions Architect - Agent Desktop (Chicago, IL)

We are looking for a talented Solutions Architect to join one of our top commercial partners. We are looking for someone highly skilled and hands‑on with deep expertise in customer service and contact center platforms, specifically with Cisco technologies. The ideal candidate will have a proven track record of building and supporting contact center solutions using platforms like Salesforce and Microsoft Dynamics. They should be able to provide strategic insights into technology selection and can architect solutions that align with business needs and future goals.

Requirements

• 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies
• Strong hands‑on experience with Cisco technologies and experience building and supporting contact center solutions using Salesforce and MS Dynamics
• Proven track record of building Salesforce and / or MS Dynamics platforms to support contact center operations
• Ability to evaluate and provide strategic recommendations for technology stack selection and deployment
• Ability to architect and build solutions from the ground up, working through the full lifecycle from platform selection and design to deployment and post‑implementation support
• Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management
• Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to stakeholders at all levels of the organization
• Proven ability to work with a variety of stakeholders, including technical teams, business leaders, and senior executives, to ensure alignment on the project vision, technical solutions, and strategic objectives

Bonus Skills

Responsibilities

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