Learning & Development Officer - Commercial

About the Role

The Learning and Development Officer is responsible for designing, developing, and delivering impactful learning experiences across a variety of formats, including instructor-led, virtual, and self-paced modalities. This particular role is dedicated to supporting the Commercial division, with a focus on training initiatives for Commercial Lending and related business lines.

The Officer collaborates closely with Subject Matter Experts (SMEs) to create and coordinate learning content that meets the evolving needs of Commercial audiences. Responsibilities include applying instructional design methodologies, managing content through its full lifecycle, and evaluating program effectiveness. The role also contributes to enterprise learning initiatives and may mentor peers within the L&D team.

Areas of expertise for this position may include commercial credit, lending products, relationship management, regulatory compliance, and systems training (e.g., nCino).

• Facilitate learning and development programs with a focus on Commercial Banking audiences.
• Design and deliver e-learning, virtual, and instructor-led training using a variety of tools, platforms, and equipment.
• Develop and enhance learning materials such as facilitator guides, participant workbooks, job aids, and assessments.
• Apply instructional design methodologies and collaborate with Subject Matter Experts (SMEs) to assess and address learning needs specific to Commercial roles.
• Support and contribute to learning and development projects and strategic initiatives across the organization.
• Utilize the Learning Management System (LMS) to schedule sessions, manage content, and track participation and completion.
• Ensure training content remains accurate and up to date with current policies, procedures, systems, and regulatory requirements relevant to Commercial Banking.
• Stay informed on learning and development trends, with an emphasis on practical application, learner engagement, and emerging technologies.
• Demonstrate compliance with all company policies and complete required training.
• Maintain awareness of applicable regulations and internal policies.
• Coach, mentor, or train others and serve as a subject matter expert in assigned content areas.
• Actively model and promote the company’s culture and values in all interactions.
• Take initiative and serve as a positive role model for peers and learners.
• Perform other duties as assigned.

About You :

Job Travel : Occasional

Job Location(s) : Ability to work fully onsite at posted location(s).

Tacoma, WA

Spokane, WA

Vancouver, WA

Irvine, CA

Sacramento, CA

Salem, OR

Portland, OR

Our Benefits :

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $80,000 - $110,000, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.Allqualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s), please let us know by email : .

To Staffing and Recruiting Agencies :

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requesteddirectly by a member of the Talent Acquisition team.