STORE MANAGER

Store Manager

Store managers execute the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with the Amazings, and leading store rushes. We believe store managers should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees.

Store managers should have the bandwidth to :

• Motivate employees to meet job expectations
• Hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings)
• Train and develop employees to be successful in their position as baristas
• See what needs done throughout their shift and delegate to the team to complete what's necessary
• Hold themselves accountable to company policies, expectations, and core values without being prompted by upper management
• Lead a morning rush with excellence
• Ensure baristas are delivering in The Amazings
• Manage the store in the event the store manager is absent for a short or long period of time
• Manage cash logs, overages and shortages
• Handle scheduling conflicts and emergency changes
• Resolve customer complaints
• Resolve employee complaints