Medical Office Coordinator, Heywood Family Practice, Heywood Medical Group, 40-Hours, Days

Overview

You Matter Here!

Heywood Healthcare values our employees! We offer competitive wages great benefits and generous earned time off. Come work where you will matter!

Hours : 40-Hours Days

Job Summary :

Under the direction of the Practice Manager the Medical Office Coordinator will ensure smooth day-to-day operation meeting the expectation that patients will receive both exceptional care and exceptional service. Under the direction of the Practice Manager the Medical Office Coordinator supports daily operations such as staff & provider scheduling patient flow supply ordering co-payment collection and reconciliation medical records data management maintain and process payroll as well as conveying to the Practice Manager areas needing managerial involvement. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients intervening as needed regarding complaints related to appointments and patient flow. Works independently solving issues in a timely manner. Interact with individuals at all levels of the department and the organization. Helps establish protocols and ensure completion of Quality Measures

The Medical Office Coordinator is an integral part of assisting the Practice Manager with implementing Heywood Healthcare initiatives participating in continuous improvement projects and coordinating work related to the clinics conjunction with Heywood Healthcare team completes an effective management team with a focus on quality patient service satisfaction quality management and cost-effective operations.

Responsibilities shall include but are not limited to : customer service answering phones arriving patients appointment scheduling insurance verification data entry and documentation referral / authorization processing scheduling of outpatient services managing daily deposits and processing incoming and outgoing correspondence including patient medical records. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training. See full description below.

Responsibilities

Essential Functions

• Assist as needed with registration scheduling and confirmation (billing) functions for outpatient services. Perform daily batching for clinics and facilitate prior authorizations and related billing activities.
• Ensure efficiency and productivity with respect to administrative functions of the Office Assistants
• Assist Practice Manager with assuring appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient
• Provide hands-on support to operations functions as directed by Practice Manager to facilitate timely patient flow this spans the check-in / out process fee collection satisfaction-related opportunities
• Support Practice Manager in implementing new initiatives as required by Heywood Healthcare and Heywood Medical Group or other regulatory entities and assist in monitoring to ensure sustainability
• With guidance from Practice Manager assist with various elements of staff & provider scheduling for the clinics. Assist with schedule templates for all providers including cancellations changes etc.
• Monitors physicians schedules daily for early detection of access issues or errors in booking
• Understand the impact on appointment availability clinic flow ease of scheduling and impact on implemented functionality
• With input from Practice Manager track patient issues that could lead to satisfaction issues in clinics
• In conjunction with the Practice Manager contributes to staff performance evaluations
• Assists Practice Manager with allocating staff through constant monitoring of daily activities; assigns specific individuals to necessary tasks and sets priorities
• Monitor accuracy of registration scheduling and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions
• Effectively communicates with the Practice Manager (progress clarification opportunities etc.)
• Maintains records reports logs and other statistical information as required or directed (ex. Schedule Tracker / Schedule Utilization).
• Schedules and coordinates patient referrals expeditiously
• Ensures any necessary paperwork medical records and insurance referrals are processed in advance of patient appointment whenever possible.
• Obtains necessary prior- authorizations or referrals for ordered procedures and diagnostic studies as required.
• Stays current with insurance referral and prior-authorization requirements. Assists in appeals process as directed
• Verifies insurance coverage and eligibility.
• Closes the referral loop-follows up on assigned open orders-results / consults pending
• Attends variety of meetings conferences training and seminars as required or directed.
• Completes tasks associated with clinical inbox / practice buckets (personal practice referral medical record and others assigned) proficiently and in a timely manner
• Has working knowledge of our local network / preferred providers and referral simplification and utilizes this information for improved customer service and patient experience.
• Demonstrates use of quality improvement in daily operations
• Provide coverage when needed within the department and at other locations within Heywood Medical Group.
• Help establish protocols and ensure completion of Quality Measures.
• Maintain and process payroll.

Statement of Other Duties

This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood therefore that employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

Job Requirements

Minimum Education

Job Skills / Other Requirements

Physical Requirements

Exerts up to 20 pounds of force occasionally and / or up to 10 pounds of force frequently and / or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction) and handles (seizing holding grasping turning or working with hands).

Required Experience :

IC

Key Skills

DME,Medical Documentation,Typing,Developmental Disabilities Experience,Computer Skills,Data Collection,ICD-10,Medical Management,Medical office experience,Vital Signs Experience,Pediatrics Experience,Medical Terminology

Employment Type : Full-Time

Experience : years

Vacancy : 1