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Sales Manager
Sales ManagerZ&A Management • Folsom, California, United States
Sales Manager

Sales Manager

Z&A Management • Folsom, California, United States
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Position Overview :

The Sales Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in customer service with a focus on sales, ensuring a positive and seamless experience for all guests. The ideal candidate will have a strong background in customer service, sales, and team management, as well as the ability to implement strategies that foster guest loyalty and business growth.

Key Responsibilities :

Guest Service Management :

  • Lead and manage the guest services team, ensuring exceptional customer service standards are consistently met.
  • Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner.
  • Monitor guest interactions to ensure satisfaction, anticipate needs, and identify opportunities to enhance guest experiences.
  • Develop and implement guest service protocols to maintain high standards of service delivery.

Sales and Revenue Generation :

  • Develop and execute sales strategies to drive revenue growth through guest services and special offers.
  • Identify and capitalize on sales opportunities, including upselling, cross-selling, and promoting new services or products.
  • Collaborate with the sales team to generate leads and close deals, ensuring revenue targets are met.
  • Analyze sales trends and adjust strategies accordingly to maximize profitability.

    • Team Leadership and Development :

  • Hire, train, and mentor guest services and sales team members.
  • Provide ongoing coaching, performance reviews, and development opportunities to ensure high team performance.
  • Foster a positive, team-oriented work environment that encourages collaboration and continuous improvement.

    • Operational Oversight :

  • Monitor daily operations to ensure that guest services are provided efficiently and in line with company policies.
  • Handle scheduling and staffing to ensure optimal coverage during peak times.
  • Collaborate with other departments (e.g., marketing, housekeeping, etc.) to ensure a seamless guest experience.

    • Reporting and Analysis :

  • Prepare regular reports on guest satisfaction, sales performance, and team productivity.
  • Provide insights and recommendations for process improvements to senior management.
  • Track key performance indicators (KPIs) to measure success and implement adjustments as necessary.

    • Qualifications :

  • Education : Bachelor’s degree in a related field preferred.
  • Experience : Minimum of 3-5 years of experience in a guest services or sales management role, preferably in the hospitality or service industry.
  • Skills :

    • Strong leadership and team management abilities.

  • Excellent communication and interpersonal skills.
  • Proven sales experience with a track record of meeting or exceeding targets.
  • Ability to handle difficult situations with professionalism and composure.
  • Strong problem-solving and decision-making skills.
  • Proficiency in Microsoft Office Suite and familiarity with guest management software (e.g., CRM systems).
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    Sales Manager • Folsom, California, United States

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