MyChart Service Desk Agent (Remote - US)

Mychart Service Desk Agent

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a MyChart Service Desk Agent in United States.

In this role, you will be the first point of contact supporting patients as they access and navigate their MyChart portal. You will assist users with account activation, password resets, and general troubleshooting, ensuring a smooth and positive experience with the platform. The position requires strong communication skills, attention to detail, and the ability to handle high-volume inquiries in a fast-paced environment. You will work closely with internal teams, follow established workflows, and leverage knowledge base tools to resolve issues efficiently. This remote role offers the opportunity to grow professionally, with structured training and clear expectations for progression into a full-time agent position. Flexibility across shifts is essential.

Accountabilities :

Serve as the initial contact point for users through phone, chat, and ticketing systems, providing timely and effective support.

Assist patients with MyChart account activation, password resets, and portal navigation.

Troubleshoot technical issues using available resources and established procedures.

Track inquiries, document actions taken, and ensure proper ticket handling and follow-up.

Utilize and contribute to the knowledge base to improve issue resolution processes.

Work toward meeting performance goals and quality standards during and after the training period.

Maintain professionalism and strong customer engagement while managing high-volume interactions.