North Dakota Customer Support Specialist

A company is looking for a Customer Support Specialist who will provide support related to child support inquiries.

Key Responsibilities

Respond to child support inquiries from internal and external customers via email and phone

Guide customers to self-service tools and provide accurate information to resolve inquiries

Document interactions, update case records, and collaborate with team members for consistent service delivery

Required Qualifications, Training, and Education

Associate degree or equivalent work experience on a year-for-year basis

Three (3) years of experience in an advanced financial position

Two (2) years of customer support experience in a call center environment

Proficiency in computer applications using Windows and Microsoft Office