Chief E-Commerce & Retail Officer (Grand Rapids)

Chief E-Commerce & Retail Officer

About the Company

Mission-driven organization providing global anti-human trafficking services

Industry

Non-Profit Organization Management

Type

Non Profit

Founded

2006

Employees

11-50

About the Role

The Company is in search of a Chief E-Commerce and Retail Officer to spearhead the growth of its online sales and digital platforms. This pivotal role is dedicated to the mission of empowering at-risk and wounded individuals, with a focus on scaling e-commerce as the primary engine for growth. The successful candidate will be responsible for leading the strategy and execution of digital sales, platform optimization, marketing, and customer experience, all with the aim of converting customer engagement into a life-changing impact. The position demands a strategic retailer with a cause-driven heart, an innovative systems builder with operational excellence, a data-informed storyteller who understands the balance of analytics and emotion, and a purpose-driven professional who views the role as a calling rather than just a job.

The ideal Chief E-Commerce and Retail Officer for the company will have a proven track record in e-commerce, product sales, and marketing leadership, preferably in a mission-driven or social enterprise environment. They should be adept at building and scaling operations while also being creative in connecting customers with the powerful stories behind the products. A deep understanding of analytics and digital strategy is essential, as is a passion for using every platform to tell the stories of the individuals who benefit from the organization's work. The role is not for the faint of heart; it requires a leader who is ready to persevere through the complexities of the organization and is motivated by the mission of creating dignified, sustainable income for survivors.

Hiring Manager Title

President and Founder

Travel Percent

Less than 10%

Functions

• Ecommerce
• Sales / Revenue