Consumer Affairs Specialist

Consumer Affairs Specialist

A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

As a Consumer Affairs Specialist, you are the primary point of contact for our consumers with questions or feedback about our products. Setting the tone for how our company and services are experienced, exceptional customer service and communication skills are a must along with a strong desire to create valuable experiences for our consumers. Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich , Nathan's Famous , Farmland , Armour , Farmer John , Kretschmar , John Morrell , Cook's , Gwaltney , Carando , Margherita , Curly's , Healthy Ones , Morliny , Krakus and Berlinki . Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs.

What You'll Do :

• Consumer Correspondence : In a dynamic and fast-paced environment, Consumer Affairs Specialists promptly and accurately address consumer correspondence via email, phone calls, and social media.
• Documentation and Reporting : Document every consumer interaction with precision for weekly and monthly reports, essential for driving continuous improvement initiatives.
• Brand and Product Expertise : Develop and sustain robust brand, product, and industry expertise to provide guidance on nutrition, handling, preparation, purchasing inquiries, and brand promotions.
• Complaint Management : Effectively manage consumer product complaints, ensuring appropriate resolutions are identified and implemented.
• Critical Issue Escalation : Escalate critical or liability concerns, initiating thorough documentation processes for these cases.
• Team Collaboration : Collaborate seamlessly with the consumer affairs team, cultivating specialized areas of expertise.
• Team Environment : Foster and maintain a positive, cooperative team environment.
• Process Improvements : Identify and implement opportunities for process enhancements to elevate the consumer experience.

What We're Seeking :

Other Skills That Make You Stand Out :

Relocation Package Available : No

EEO Information : Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.