Marketing Assistance / Customer Service Representative

Marketing Assistant / Customer Service Representative

We are seeking a motivated and customer-service-oriented Marketing Assistant / Customer Service Representative to work part-time and join our team at British Swim School. In this role, you will be responsible for supporting our local marketing efforts and providing excellent customer service to our prospective customers. This position may grow into a full-time position.

Competitive salary, flexible schedule, and training & development opportunities are available. Pay starts with training at $16 / hr, then quickly moves to $18, and after first evaluation, to $20 / hr. Possibility of commission and bonuses depending on performance and milestones reached. Birthday off and paid, three-hour shift! Flexible schedules - scheduled around school or other jobs.

Assist with the development and implementation of the school's marketing strategies and campaigns. Create social media content with photos, videos and printed materials, and boost and manage the school's social media accounts in Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms. Assist with the distribution of marketing materials such as brochures, flyers, and email newsletters. Gather and analyze customer data and feedback to help inform marketing decisions. Foster and grow community relationships with school PTOs, mom's groups, Chamber of Commerce and other related groups and institutions. Participate in local community events and outreach initiatives to promote the swim school. Assist with the registration and enrollment process for swim lessons. Maintain detailed records of prospective customer interactions and follow up as needed. Provide exceptional customer service to ensure a positive experience for all prospective customers.

Qualifications include : 1-2 years of experience in a customer service or marketing role, strong communication and interpersonal skills, proficient in using social media platforms and basic graphic design tools, and excellent organizational and time management skills.

If you are a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at British Swim School.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.