Associate Solution Engineer

Say hello to opportunities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description :

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Responsibilities :

Build solid sales and technical expertise through 12 to 24-month progressive onboarding

Develop and maintain expert understanding of all RingCentral applications and products

Assist SE team with hardware and software lab maintenance and testing

Responsible for continued education on the platform and underlying technologies

Assist with answering technical questions for segment sales teams

Present ongoing product training for sales teams

Support SE related tradeshows and events

Shadow upmarket SE opportunities, and provide support for ongoing deliverables

Provide pre-sales technical and sales support for accounts

Perform Proof of Concept (POC) onboarding support for sales opportunities

Transfer industry, technical, and product knowledge to internal and external teams

Keep up to date on relevant competitive solutions, products and services

Develop advanced system configurations and implementations in response to customer needs and requirements

Help support SE team with RFP / RFI customer responses

Provide small business customer demos, and assist segment SEs through on the job training

Present small business customer webinars

Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team

Qualifications :

Fluent in English (both written and verbal)

WAN and LAN network design and architecture Commercial network equipment (Cisco, Juniper, Aruba, HP, Sonic Wall) Firewalls and security tools / equipment IDS / IPS solutions DNS, DHCP, SSL certs.

Experience in LAN / WAN device and / or circuit configuration

Hardware configuration including, but not limited to, Switch, Router, AP, modem

Excellent written and verbal communication skills

Excellent presentation and demonstration skills

Ability to teach other members of the team and act as a mentor as required

Requires an action oriented individual with a very strong initiative to be successful

Willingness to take ownership of accounts and account related actions

Must be able to coordinate across various groups and functional teams

Ability to complete job responsibilities with minimal supervision

Demonstrate ability to implement, drive and track projects

RingCentral product experience and / or relevant experience in key competitor offerings in technology area of emphasis are preferred, but not required

Knowledge and demonstrated operating experience in one or more of the following areas of specialization : Voice, Video, Mobile Communications, Fixed Mobile Convergence is a plus

Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats

Excellent analytical and problem-solving skills

Experience in VoIP network architecture, products, protocols, and solutions is preferred, but not required

Pre-Sales experience is a plus

Telecommunications background (with telephony and Soft Switch emphasis preferred, but not required)

Some understanding of software development technologies is desirable

Experience with telecommunications network design, architecture, and support is a plus

Some experience with project management and resource tracking desired, but not required

Understanding of VoIP and data networking protocols including : SIP, RTP, HTTP / S, etc is Preferred, but not required

What we offer :

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

Voluntary supplemental health coverage and life insurance

401K match and ESPP

Paid time off and paid sick leave

Paid parental and pregnancy leave

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child / Adult / Pets)

Employee Assistance Program (EAP) with counseling sessions available 24 / 7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee 1 : 1 coaching, perks and discounts program

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line : We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $62,300 and $115,700 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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