IT Analyst - The Langham, Boston (Boston)

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and YingnFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Boston is one of the citys most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities :

• Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
• Provide outstanding client and guest support in line with 5-star Hotel standards
• Available for guest room and meeting room technology support as necessary
• Conduct self in a most professional manner at all times to reflect the Hotel standards
• Assist with the rollout of new systems and updating of existing systems in a 24 / 7 production environment
• Maintain inventory for all hardware and software assets
• Work with Director of IT to ensure strict enforcement of Infosec policies
• Create and maintain ActiveDirectory user and machine accounts
• Take lead on new user onboarding
• Act as an onsite expert for Microsoft Office products
• Under guidance of Director of IT, act as escalation point for A / V system troubleshooting
• Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
• Support management and staff in their utilization of remote work software
• Ensure that each piece of computer equipment and the computer room are kept clean
• Organize and maintain repository of software and license information
• Act as system owner for select systems as delegated by Director of IT
• Any other IT-related duties as delegated by the Director of IT

Qualifications :

Salary Range :

For more information about the property, please visit : https : / / www.langhamhotels.com / en / the-langham / boston /