Guest Relations Agent

As a Concierge you will :

• Handle guest inquiries concerns and requests efficiently.
• Assign work orders to bell services to handle luggage deliveries pickups and room changes.
• Ensure timely response to guest requests such as luggage assistance or package deliveries.
• Monitor bell staff locations and availability to optimize workflow.
• Communicate clearly with the team via radio phone or internal systems.
• Maintain an organized log of bell staff assignments and tasks.
• Coordinate with front desk and housekeeping for early check-ins early check outs room changes and VIP arrivals.
• Oversee luggage storage and retrieval procedures ensuring security and proper tagging.
• Manage transportation requests including taxi or shuttle services.
• Ensure VIP guests receive priority service and personalized attention.
• Work closely with management to fulfill guest preferences and loyalty program benefits
• Act as a liaison between guests bell staff front desk and other departments.
• Provide clear instructions to bell staff to maintain efficiency.
• Report maintenance issues lost and found items or security concerns.
• Support a smooth workflow during peak check-in / check-out periods.
• Demonstrate a complete understanding of Westgates policies and procedures and service fundamentals and have full knowledge of the resorts amenities and local events.
• Offer recommendations and arrange reservations for restaurants attractions transportation and events.
• Offer consistently professional friendly warm and engaging service.
• Ensure guests are greeted appropriately upon arrival in a warm manner.
• Assist with special guest requests (e.g. flowers gifts special amenities).
• Ensure working area is cleaned and organized.
• Give clear and concise directions to guests.
• Be able to make informed communications to guests about the resort facilities and surrounding area.
• Act as a lobby ambassador to ensure guest satisfaction during check in and check out time.

Qualifications :

Additional Information :

Why Westgate

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Experience : years

Vacancy : 1