Sr. Specialist, Credit Operations

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Summary of the Job :

The Credit Operations Sr. Specialist role is accountable for consumer credit card maintenance requests on established accounts as well as reviewing a wide variety of different types of consumer applications. The Sr. Specialist will abide by applicable department guidelines and policies as well as laws and regulations when reviewing customer accounts and credit bureaus to determine an extension of credit or updating account information. The role also includes answering incoming phone call inquiries from internal and external customers and gathering application or account maintenance request information.

About This Role :

Process standard and non-standard consumer credit card applications according to department policies and guidelines.

Review customer account maintenance requests including but not limited to : Credit limit increases authorized user add / removals name changes etc.

Maintain the departments standard Decision and Procedure Accuracy Rating for Credit Underwriter.

Maintain the departments Productivity Standard for Credit Underwriter.

Provide comprehensive and professional customer service while accurately answering incoming customer inquiries from both internal and external customers

Cross-train in functional work areas under the Credit Operations Management team as well as perform Miscellaneous Duties as assigned by management

Understand and adhere to all policies laws and regulations applicable to this role.

Adhere to the banks BSA / AML program which includes but not limited to the customer identification program customer due diligence policy and completing all BSA / AML training in a timely manner.

Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental / divisional policy

The Ideal Candidate for This Role :

Job Qualifications :

Ability to multi-task and prioritize assigned workload

Strong teamwork and interpersonal skills; demonstrate professionalism

Ability to build and develop collaborative working relationships

Excellent attention to detail

Excellent oral and written communication skills

Proficient with Microsoft suite of products

Ability to plan organize and implement with minimal direction

Ability to work Monday through Friday 9am-6pm with some required weekend days throughout the year.

Strong decision-making skills.

Ability to work with confidential information.

Prior exposure / experience with credit card highly desired.

A fast learner who has prior experience working with credit cards

Preferred Skills and Abilities (desired not required) :

College Degree or equivalent business unit work experience

Knowledge of the First Work System TBS ACAPS ICE E-Gain

Excellent PC skills desired

Knowledge of Credit Operations procedures systems and terminology desire to learn Credit Services functions

Compensation :

Compensation range (base pay) : $36720.00-$58752.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and / or skill level.

Work Environment : Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs :

Medical Dental Vision Insurance

401k With Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term / Long-Term Disability Insurance

Learn more about FNBO benefits here : additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number : R-

Equal Opportunity & Belonging :

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline :

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Required Experience :

Senior IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 36720 - 58752