Transaction Specialist II- Global Document Services

Transactions Specialist II In Global Document Services

Are you ready to make an impact in a dynamic, production-driven environment? As a Transactions Specialist II in Global Document Services, you will play a key role in supporting our internal business partners and ensuring timely, accurate mail distribution. You'll have the opportunity to develop your skills, train others, and grow into a subject matter expert. At JPMorgan Chase, we value your growth and offer a collaborative team culture. Join us and help deliver essential communications to our clients.

As a Transactions Specialist II in Global Document Services within the Manual Department, you will coordinate the processing of statements, notices, letters, and checks, as well as special handling jobs. You will be responsible for manual processing tasks, including mailing, labeling, and prepping jobs, while ensuring accuracy and compliance with standard operating procedures. You will also serve as a trainer and guide for other specialists, sharing your expertise and supporting team success. In this role, you will work in a fast-paced environment where meeting deadlines and service level agreements is essential. Your contributions will help maintain the quality and reliability of our document services.

Global Document Services is JPMorgan Chase's primary print production and distribution unit, handling over 650 million mail pieces annually. Our team supports various lines of business and produces a wide range of products, including statements, checks, and marketing materials. You will collaborate with colleagues across the organization and have opportunities to cross-train in different areas. We foster a culture of teamwork, continuous learning, and operational excellence. Your role will be vital in delivering high-quality service to our clients.

Job Responsibilities :

• Coordinate and process high volumes of statements, notices, letters, and checks
• Perform general mailing, including stuffing envelopes for bulk and individual mailings
• Create and validate labels for courier mailing (UPS, FedEx, USPS)
• Operate folder machines and prepare jobs / mail for distribution
• File checks and check images, transport trays and supplies as needed (lifting 40-70 lbs)
• Research and correct errors by applying Standard Operating Procedures (SOPs)
• Meet productivity and quality standards as defined by the department
• Work in a fast-paced, production-driven environment to meet deadlines and service level agreements
• Provide training and guidance to other specialists, becoming a subject matter expert
• Collaborate with team members and demonstrate strong interpersonal skills
• Perform other related duties as assigned

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :

Additional Information :