Sales & Operations Manager

Who We Are :

Following over forty years of collaboration with industry pioneers and a mutual commitment to best-in-class hospitality, we present you Concrete Hospitality Group, a dynamic hospitality solution founded in 2013.

At Concrete, we believe that “Experiences worth paying for are those you cannot recreate yourself”.

Currently, Concrete Hospitality Group is seeking an Event Sales Manager to join their Crew at their flagship location, Royalton Park Ave!

Who You Are :

An energetic, passionate and ambitious Food and Beverage professional. We are seeking a Event Sales Manager  that can work well with our incredible staff, drive event sales, and initiate guest engagement. The position is hosted at our Royalton Park Avenue location. The Event Sales Manager will be responsible for ensuring that all guests have an engaging, dynamic experience. The Event Sales Manager will drive the Company’s vision by utilizing the culture guide and leadership tools available.

The position has a starting base salary of $70,000-$75,000 +  Commissions .

What You'll Do :

• Responsible for daily operation of the Sales department.
• Direct sales activities of the hotel to achieve budgeted goals.
• Establishes and directs the development of annual sales goals; ensures they are fully understood and implemented in the hotel.
• Performs all accountabilities in a timely and efficient manner, following established policy and projecting a favorable image of the hotel to achieve objectives, public recognition and acceptance.
• Reviews market analysis and determine client needs, occupancy potential, rates desired, etc.
• Direct Event Management team in the execution of negotiated group sales agreements and affiliate business solicitation
• Manage high profile and / or overflow group business, as appropriate
• Direct and administer all Group and Local Catering Sales and Event
• Management operations including, but not limited to, revenue maximization initiatives, market development, solicitation plans, meeting space and room block management, negotiation of supplier services, budgeting and forecasting, systems   management, department  management and meeting participation and facilitation
• Serve as primary liaison with Group Sales team and Events to ensure quality of booking criteria and contract integrity
• Foster relationships and communication between Event Managers, Catering Sales Managers and clients
• Lead, monitor and develop team member performance to include, but not limited to, providing professional development, providing supervision, conducting counseling and performance evaluations, providing professional development and delivering recognition and reward
• Available to cross train as directed
• All other responsibilities assigned by management
• Drive local business; develop Neighborhood Outreach Program by mapping out and tracking targeted companies / businesses, utilizing Incentive cards, etc. Track event team members outreach efforts.
• Manage all incoming inquiries, calls and voicemails. Ensure clients receive responses in a timely manner.
• Liaise with clients, perform walk throughs and site visits.
• Draft proposals and issue price quotes.
• Produce and update Event Menus in coordination with department heads. Ensure all events / reservations are accurate for host and management team; one sheets and turnover details. Send weekly events and venue summaries to proper team members.
• Complete monthly recap of bookings and revenue generation.
• Grow existing contacts. Track client contact information and build F&B database. Function as POC for CRM and Reservations systems; set up all CRM profiles and webmail tracking. Initiate post-event follow up e-mails with all clients.

Misc. Duties

Health and Safety

To be fully conversant with :

Other Requirements

Concrete Hospitality Group is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, genetic material, national origin, veteran or disability status.