Group Manager - Enterprise Risk

Support Center - Irving

The Manager - Enterprise Risk manages and coordinates Michaels' claim-related activities (e.g., General Liability, Worker's Compensation, Property, Auto, etc.), developing and driving post-loss reduction strategies. This position is expected to identify, evaluate, and quantify significant risks, opportunities, and trends for Michaels leadership and assist in addressing them. The Manager - Enterprise Risk oversees claims administration, claims management, and implementation of appropriate policies and procedures. In addition, the Manager - Enterprise Risk manages our relationships with third-party providers.

Major Activities

Claims Administration

• Work closely with Third Party Administrator (TPA) on GL, WC claims reporting, managed care, pharmacy management, and legal management and settlement. Review loss runs monthly for opportunities for closure and expense reserve adjustments.
• Conduct regular (but not less than quarterly) claim reviews with third-party administrator (TPA) and broker claims control consultant.
• Has oversight responsibility for working with TPA in communicating with carriers in putting them on notice when claims meet recording requirements from the insurance policy.
• Maintain prompt claim reporting procedures and provide appropriate training to team members handling claims and injury counselor roles.
• Ensure that computer reporting and tracking systems are properly utilized, maintained, updated, and backed up.
• Supervise and drive communication with injured team members to bring about claims closure and appropriate medical treatment and facilitate their return to work following injury, working with all parties involved.
• Oversee the management of legacy claims.
• Coordinate organizational response to injured third parties.
• Collaborate with legal counsel on pertinent claims matters and pursue subrogation where appropriate.
• Partner with in-house counsel on litigated risk matters.
• Represent the company in claims matters; attend depositions, mediations, and trials, representing the company as necessary.
• Work with Financial Accounting monthly on store chargebacks and credits for claims.
• Ensure that all state-required notices (e.g., Worker's Compensation) are issued for postings upon annual renewal.
• Work with third-party actuary in providing information to develop appropriate reserves for company accruals and overall performance assessment.
• Coordinate and complete property loss claims as necessary.
• Manage claim-related discovery requests.
• Manage Certificate of Insurance requirements.

Administrative / Leadership

Safety

Risk Management

Other duties as assigned

Minimum Knowledge / Skills / Abilities

Minimum Education

Minimum Special Certifications or Technical Skills

Minimum Type of Experience the Job Requires

Other

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster