Scheduling Coordinator

Excited to grow your career

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our success.

Job Title : Scheduling Coordinator

Department : Leadership Development Scheduling

Reports To : Scheduling Lead (Europe or NOAM)

Seasonality : Target Jan 15-October 15 (flexible based on candidate needs)

Job Summary :

LD manages all things Field Staff : Recruiting hiring training onboarding offboarding Field Staff pay scheduling performance management mentor program returning Field Staff training Field Staff communication support etc. Were passionate about people our quality and creating an environment where Field Staff feel valued and inspired to grow. The Scheduling team plays a key role in supporting this mission by ensuring trips operate with the highest possible quality and our Field Staff feel satisfaction with their schedules.

So we must ask : Are you passionate about our Backroads community Do you want to have a direct impact on our culture and quality Do you want to make a difference in our Field Staffs experience Do you enjoy helping others Do you want to contribute to Backroads at a higher level learn more about the business side of things grow professionally (and personally) and elevate your leadership working with multiple departments If you have answered yes to these questions join the Scheduling team!

As a Scheduling Coordinator you will ensure that all Field Staff and equipment (vans and trailers) are scheduled in a timely manner to appropriately run Backroads trips and work as a liaison between the Global Operations Teams Trip Development Team Leadership Development Team and the Scheduling Team. Additionally you will support the Scheduling Team through providing training guidance and feedback as it relates to the needs of the schedule and business.

Open Roles :

We are hiring for 2 Seasonal Scheduling Coordinators for the 2026 season to assist with the scheduling of Trip Leaders TPS and our vans / trailers.

Roles can be based in either SLC or Pernes

Ideal Timeline : January 15-October 15

• This timing is flexible! We can negotiate this based on your goals if you are a leader / TPS.

Responsibilities and Duties :

Operations Scheduling

Build maintain and audit unit schedules (and occasionally Field Staff schedules) for efficiencies and optimal guest experience

Schedule unit (vans and trailers) loads drives unloads end of season maintenance to move equipment as efficiently as possible

Unit consolidation track unit moves and ensure newly moved units are lining up to their new schedule accounting for newly added private trips Rendezvous trips etc.

Work with Operations managers to make sure all are aligned on unit consolidation special needs etc.

Own all scheduling-related communication with Operations

Provide keen logistics support while also supporting our ethic of communicating with all field staff with kindness intentionality and transparency

Field Staff Scheduling

Partner with other Schedulers to own the Field Staff Scheduling process

Assign leaders to trips following the guidelines and parameters that are in place to guide your decision-making considering carryover language skills depth of experience and preferences

Partner and meet with assigned Regional Managers (RMs) to review their regions schedules

Schedule Field Staff on drives FAMs travel days trainings etc.

Work with Scheduling team to review and audit the schedule before publishing each month

Answer Field Staff questions via email using a clear kind educational direct and empathetic tone.

Update schedules to account for enrollment changes trip cancellations / additions unit changes or changes in leader availability

Run and understand audits to monitor all changes to the schedule

Problem-solve to cover dropped schedules using the set parameters

Communicate schedule changes via ATLAS and email to field staff applicable office staff and RLs / RDs

Qualifications :

The ideal candidate has Trip Leader or TPS experience. They have superb organizational skills and enjoy solving puzzles especially in the midst of urgent situations. The ideal candidate also recognizes the impact this role has on communicating with the Field creating a positive understanding of Scheduling and being an ambassador of Backroads.

Detail-oriented analytical enjoys solving problems.

Must be able to self-direct work independently and work effectively as part of a team.

Backroads experience! Any amount of Backroads field experience is helpful to give context to the schedule

Good judgement : Sharp resourceful socially intelligent and teachable

Teamwork : Prepared communicative open-minded and work ethic (hardworking grit resilience)

Ability to be discreet and professional with employee performance information

Experience with Microsoft Office Suite particularly Excel and Word as well as a demonstrated ability to learn new systems

Listening Skills ability to follow tasks to exact requirements

Time Management manage time effectively to complete all required tasks

Stress Management can stay calm in fast-paced work environment

Maintain positive and professional attitude

Communication : able to communicate verbally and in email in a clear concise kind empathetic and direct manner. Comfortable holding the line or delivering bad news and explaining why.

Excellent written and verbal communication skills in English

H&T or FE experience is a plus.

Required Experience :

IC

Key Skills

Customer Service,Communication,Fire And Safety Engineering,Key Account,Market Intelligence

Employment Type : Full-Time

Experience : years

Vacancy : 1