Internship : SCOPE Service Center

Service Center Internship

Be there for lifes milestones. The Service Center is seeking two SCOPE interns for the Service Center in North Minneapolis and the Vital Records Unit in downtown Minneapolis. In the service center representative role, you will provide couples with their marriage license, process a new drivers first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. In the vital records role, you will work with the Vital Records unit and the Vital Records Digitization team to prepare, process, record, inventory and correct a variety of licenses, permits, registrations, certificates, and applications. You will also learn how to create training documentation for new processes. These internships are a match for you if you are customer focused, a detail-oriented student, self-motivated, can work independently, prioritize tasks, and multitask in a very fast paced environment. These internship gives you an opportunity to work with current and historical vital record documents. SCOPE (Student Collegiate Opportunities for Professional Employment) is a county-wide program to employ students from colleges and other post-secondary learning institutions as interns in order to prepare them for future employment opportunities with the county. These positions are eligible for benefits including, but not limited to, health, life, and dental insurance, paid time off (PTO), and an annual tuition reimbursement of up to $5,250.

Location and hours : These positions are located at the North Minneapolis Service Center at 1100 Plymouth Avenue Minneapolis, MN 55411 or the 625 building at 625 4th Avenue South, Minneapolis MN 55415. Work hours may be scheduled Monday through Friday, 8 a.m. - 4 : 30 p.m. with some flexibility. This internship will require working 20 hours per week. When school is not in session the intern may work up to 40 hours per week depending on student interest and availability. This internship is expected to start February 2026 and may last up to one year in duration with a potential to extend.

About these position types : These are a limited duration, part-time, benefit earning position. These positions are internally classified as a SCOPE Service Center Representative.

In the service center representative position, you will :

• Provide services for : marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); drivers licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; watercraft, snowmobile and ATV registrations; birth and death certificates; notary services and notary commission filings; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare and process various applications and documents for county and state agencies and collect appropriate fees.
• Provide accurate and complete information and instructions to the public regarding laws, policies, procedures and resolve routine customer complaints.
• Enter data and update records into various county and state programs.
• Perform cashiering, reception desk, and telephone duties.

In the vital records position, you will :

Need to have :

Nice to have :

Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department : Hennepin County Service Centers partners with the State of Minnesota to provide drivers license / ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile / ATV / boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center / Remote Processing, and Learning and Development Units.

About Hennepin County : Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow.

This posting may be used to fill current and future vacancies. Watch this video for application best practices and tips. Hennepin County values employee retention and engagement through a culture of individual development. If you are a current employee looking for an internship you are responsible for communicating and seeking approval from your supervisor / manager on an arrangement on schedule and workload prior to accepting the paid internship position. The compensation for the internship will be paid at the amount advertised in this posting.

If you have any questions, please contact : Talent Acquisition division Hennepin County Human Resources department Submit a request at hennepin.us / ask-hr or 612-348-7855 internship2000