Franchise Support Manager

Job Summary The Franchise Success Manager (FSM) provides operational support to franchise locations, assisting with both day-to-day operations and long-term strategic planning.

This role serves as a key link between the franchisees and the executive team, communicating progress, identifying opportunities for improvement, and delivering feedback to strengthen the overall franchise system.

Responsibilities :

• Operational Excellence & Compliance Serve as the primary point of contact for improving franchise KPIs, operational efficiency, and adherence to brand standards.
• Conduct site visits to assess compliance, deliver operational training, and communicate guidance for improvement.
• Document findings from visits, including compliance adherence, opportunities for improvement, and recommended corrective actions.
• Identify root causes of operational challenges and implement solutions through action plans, business reviews, and targeted coaching.
• Ensure integrity and accuracy in reporting territory performance metrics and operational outcomes.
• Maintain seamless productivity while traveling, managing work effectively across multiple time zones and environments.
• Financial Performance & Unit Economics Analyze franchise and territory-level P&L statements to assess financial health and identify improvement opportunities.
• Partner with franchisees to strengthen profitability and optimize business operations.
• Focus on improving unit economics through data-driven insights and financial coaching.
• Provide strategic guidance on market conditions, operational performance, and revenue growth opportunities.
• Franchise Relations & Leadership Build and maintain strong, productive relationships with franchisees and their teams, fostering collaboration and trust.
• Coach and inspire franchise owners to actively engage in brand initiatives and company-wide programs.
• Lead and support a team of Franchise Business Coaches to ensure consistent communication, accountability, and execution across the network.
• Serve as a liaison between franchisees and corporate leadership, aligning field operations with company objectives.
• Strategic Planning & Execution Guide franchisees in developing, implementing, and maintaining effective business plans tailored to their local markets.
• Support ongoing execution and follow-up to ensure long-term success and profitability.
• Utilize project management best practices to deliver initiatives on time and within scope, meeting or exceeding performance targets.
• Demonstrate strong analytical and problem-solving skills to identify key issues, drive root-cause solutions, and influence meaningful change.

Skills and Abilities :

A proven ability to analyze data, identify trends, and implement effective strategies Education and Experience :

Previous experience owning or managing a franchise is a plus. 3+ years’ experience in Sales, Lead Generation or Business Development (Preferred) Experience with CRM and field data collection tools (Preferred) Benefits :